SHOPPING INFORMATION

Shipping charges vary slightly based on weight and distance, which we think is fair. Before confirming your transaction just check to make sure you are happy to pay these costs.

We currently offer some shipping discounts on standard mail options in the following regions:

Australia: Free shipping when you spend over $60.

UK & Europe: Free shipping when you spend over £25/€35

USA: Free UPS Ground shipping when you spend over $40

Canada: Free shipping when you spend over $50

At this time, free shipping offers are not available on deliveries to the Middle East, Africa, Caribbean, Asia & the Pacific, New Zealand, Central and South American deliveries.

Schedules are based on delivery times to capital cities – please allow extra time for delivery to regional & remote areas. Delivery times are based on the date of dispatch – not the time of ordering. Express parcels are dispatched within the business day if ordered before 2pm. Standard deliveries  are generally dispatched within 1-2 business days, though it can be an additional 2-3 days during busy sale periods. On a tight deadline? Contact us for information concerning door to door delivery.

Once you have checked out your order, you should receive an e-mail from 420cannabud confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of hours on working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Yes. You receive an invoice at delivery of the ordered goods.

Yes. As soon as your order is processed, we will email you a shipping confirmation notice that will include your tracking number (when applicable). To ensure you receive this as well as other order communications, please add our address to your email safe senders list, address book or contact list.

PAYMENT INFORMATION

We will process your payment immediately you place your online payment. If you select to pay by Bitcoin, the amount is deducted from your bitcoin wallet.

A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.

Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.

Step 1: Contact our Customer Support team via phone +1 765 986 1705 or email  (info@420cannabud.com) within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount. A refund  will be done only in the bank account. It cannot be done in any other mode of payment like Paytm wallet, purplle wallet, Coupon code.

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please follow the steps below;

Log in to your END. account.

Go to your order history and select the order you wish to cancel.

If the order has been placed less than 1 hour ago, there will be a ‘CANCEL ORDER‘ button showing at the bottom of the order summary.

Please select this button, you will then be asked to confirm your cancellation request.

To continue cancelling your order select ‘CANCEL ORDER’ again. If you do not wish to cancel your order, select ‘No, return to order’

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Please remember, this self-cancellation is only available for the first hour of your order being created, after this 1-hour window, you cannot cancel orders.